Terms and Conditions
Company Details
Pringle & Fairweather Natural Skincare is the supplier of the goods of which Siobhan Pringle is the Proprietor. Our address is Mill House, Maulds Meaburn, Penrith, Cumbria, CA10 3HW. Our telephone number is: +44 (0) 1931 715054. We can be contacted by e-mail: sales@pfskincare.co.uk
Using the Website
To use the website, simply 'click' on the products you wish to order in our online catalogue which will then appear in your shopping basket. When you have selected all the products you wish to order, 'click' on the 'checkout' button to take you through the checkout process, at which point we obtain an authorisation from your credit card company, through the Paypal system, for the amount detailed on your order summary page.
Pringle & Fairweather Natural Skincare will email you to confirm your product order has been received. Pringle & Fairweather Natural Skincare will email you again to confirm that the products have been despatched to you. A contract of sale for the products you have ordered is concluded between you and Pringle & Fairweather Natural Skincare upon those products being despatched to you.
To be eligible to purchase goods on this website and to lawfully enter into and form a contract, you must be a holder of a debit or credit card. You should be aware that when purchasing goods, you are entering a legally binding contract and that contract shall be concluded in English and that it is the UK law that is applicable. Products ordered on this website are for personal use either by yourself or by your intended recipient(s) of the products. We reserve the right to decline any order that it has a reasonable cause to believe is for onward sale other than through distribution channels approved by Pringle & Fairweather Natural Skincare.
Payment Information
For on-line orders we accept credit/debit card payment through Paypal, or over the phone or cheques via post. The credit/debit card that you are using must be your own. All payments should be made in GBP (Sterling).
By Post
If you choose to print off your order form and process your order by post, payment can be made by credit/debit card by completing the appropriate sections on the form or by cheque. If you are paying by cheque, please make cheques payable to 'Pringle & Fairweather Natural Skincare' and write your order number, home address and cheque guarantee number on the reverse of your cheque. Please do not send cash.
Carriage Charges
order value £0 to £9.99 £1.25
order value £10 to £19.99 £2.00
order value £20 to £29.99 £3.00
order value £30 to £39.99 £4.00
order value £40 to £49.99 £5.00
order value £50 to £59.99 £6.00
order value £60 to £69.99 £7.00
order value £70 to £79.99 £8.00
order value over £80 postage free
for Europe and the Rest of the World, please email us your shopping basket and we will get back to you with a shipping cost before processing your order
Delivery Information - UK Mainland
Orders paid for electronically are normally despatched with 7 days. Orders paid for by cheque or Paypal echeque are sent out following cheque clearance (normally an extra 3/4 days)
We send smaller parcels with the Royal Mail via second class which normally takes 3-5 working days. Larger orders are despatched using either Royal Mail ParcelForce or a national carrier which takes 5-7 working days. Urgent orders can be delivered by first class or next day parcel delivery if requested upon payment of an additional charge. Please mail us for further information.
Delivery Information - Europe
Orders paid for electronically are normally despatched with 7 days. Small orders to Europe are normally sent via Royal Mail Airmail which normally takes 3-5 working days. Larger parcels are sent by an international carrier and takes 5-7 working days.
Delivery Information - USA and the rest of the world
Orders paid for electronically are normally despatched with 7 days. Orders to the USA and the rest of the world can be sent by Royal Mail Airmail which normally takes 7 working days. Alternatively you can choose to use Royal Mail Surface Mail which can take up to 8 weeks.
Product Availability
If any of our products on your order are unfortunately out of stock, we will endeavour to contact you to offer an alternative, or at your request the item will be removed from your order. We only hold small levels of stock on many of our products so they are fresh when despatched to you. If paying by credit/debit card the amount will not be charged to your account or if payment has been made by cheque, a refund will be issued.
Changing an Order
If you wish to change an order, simply contact Pringle & Fairweather Natural Skincare by calling 01931 715054 or emailing sales@pfskincare.co.uk Please include your order number and date the order was placed. You can only change or cancel on order before midday on the next working day after you placed the order. On or after that time, the contract of sale for the products you have ordered is concluded and we cannot stop your order being despatched to you. This does not affect your right to cancel an order and return the products to us
Returns
In the unlikely event that you are not entirely happy with your Pringle & Fairweather Natural Skincare purchases, please mail us to arrange an exchange or return. You must return the goods at your expense, they must be unopened and in exactly the same condition in which the goods were supplied to you and with a copy of the despatch note and they must be returned within 28 days of receiving the goods. You are liable for the goods until they are delivered to us and we will not reimburse you until the goods are returned in a condition good enough for resale. You will be refunded at the price you paid for the product at the time of your order. A refund of the delivery charge will not be given unless the products returned are incorrect or were delivered in a damaged or faulty state. All returns should be posted to: Pringle & Fairweather Natural Skincare, Mill House, Maulds Meaburn, Penrith, Cumbria CA10 3HW.
Complaints
Pringle & Fairweather Natural Skincare comply with the distance selling regulations. If you wish to complain about any matter in respect of the goods please contact Pringle & Fairweather Natural Skincare Skincare by any of the following means:-
| Telephone:01931 715054 | |
| email: | sales@pfskincare.co.uk |
| Post: | Pringle & Fairweather Natural Skincare, Mill House, Maulds Meaburn, Penrith, Cumbria. CA10 3HW. |
Personal Information
When you place an order with us, we request personal information about yourself and any nominated gift recipients which is needed to process your order. We understand that these details are private and we do not share such information with anyone, or any other companies. In accordance with the Data Protection Act, we will use this information to notify you of products or special offers that might be of interest to you in the future. If you do not want to be included on our mailing list for this purpose please tick this box o
We will however disclose your personal information without notice if required to do so by law or to comply with a legal process or if to defend the rights or property of our business or to protect the personal safety of other users of our web site.